The principal objective of Gates, Kirby & Company, P C. is to provide outstanding service for our clients. To achieve this, we will pursue the following goals:
1. To achieve uniformly high-quality work, efficiently performed. By uniform, we mean using the same standards for each type of work, regardless of the personnel involved. High quality indicates the performance unsurpassed by any firm, relative to the types of problems we handle and to the needs of our clients. Efficient performance includes setting fees which are fair for work performed and in relation to the fees which would have been charged for similar work by other CPA firms with standards comparable to ours.
2. To provide contact with clients at the shareholder, manager and staff levels which are adequate to satisfy client’s reasonable desires and needs and for which they are willing and able to pay.
3. To anticipate the needs of the client even though he/she may not recognize them, and assist him/her to the best of our ability in solving his/her business problems.
4. To make available new types of needed services which we are presently qualified to perform, or which we believe that we can become qualified to perform.
5. To perform only those services which the client actually needs.
6. To complete each engagement and deliver the end product to the client when he/she needs it, provided his/her demands are reasonable in the light of all the circumstances. To meet all of our commitments.